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ODEA Dental Webinar “Scheduling IMPACTS Everyone”

Sep 17, 2019 @ 6:00 pm - 7:00 pm


ODEA Dental Webinar “Scheduling IMPACTS Everyone”
Complimentary Online Webinar
Tuesday, Sept. 17, 2019
6:00 – 7:00 p.m.


The schedule in a dental office IMPACTS everyone – the clinical team, the front office team, and even your patients. Understanding how to create and maintain a productive schedule is key to better teamwork, happier patients & staff, and a less stressful environment. In this scheduling mastery presentation, Laura will help you discover new and innovative ways to be proactive rather than reactive to your schedule, help IMPACT your daily routine in a positive and productive way, and contribute to the ultimate customer service experience for your patients.


Learning Objectives:

– How to Build a Productive Schedule that IMPACT’s the Team

– How to Decrease No Shows & Cancellations that IMPACT the schedule

– Developing Scheduling Policies that IMPACT & benefit your patients

– Creating a Schedule that IMPACTS & creates an exceptional patient experience





Laura Hatch, MS, FAADOM
Founder & CEO, Front Office Rocks™
Laura is known internationally as the Leader in Dental Front Office Solutions and Training. A keynote speaker, author, and coach, Laura is best known as the founder of Front Office Rocks™, a virtual training platform for dental teams. Front Office Rocks™ offers virtual training in all areas of the dental office and teaches the importance of exceptional customer service. Using her unique style and interactive delivery methods, Laura loves to help dental teams learn the systems and methods to achieve unprecedented results. Through this work, she has become a mentor to her clients & her colleagues and in response, she has continued to expand the Front Office Rocks™ program with new and innovative training protocol to help take her dentists and their teams to the next level.




Janette Douglas is the President of the Oregon Dental Executives’ Association and has worked in the dental field for over 30 years. She has been in her current position as Manager of TenderCare Dental in Gladstone since 1988. She has been instrumental in taking the practice successfully through many transitions. A member of ODEA since 2003, Jan served on the Board of Directors as well as holding the position of Membership Chair from 2003 to 2007. Her belief in the value of ODEA and her desire to help get the information, education, and networking opportunities to outlying areas of Oregon have brought her back to serve on the Board once again. Her family is her passion and she loves to travel.



Elliott Tracy, CPA is a Senior Manager and a key member of the Jones & Roth Dental Team. He specializes in providing dental and medical practices and their owners with practice benchmarking, cash flow planning, business strategy, and tax planning. As a member of the Tax Department, he has experience in all areas of tax planning for high earning individuals and closely-held businesses. He has extensive knowledge of all federal and state tax credits and how they can be utilized by individuals and businesses.




For more info, contact: Janette Douglas at 503-312-3269 or president@oregondentalexecutives.org



Sep 17, 2019
6:00 pm - 7:00 pm
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